Case Study
“I moved back to Antigua from Washington, D.C.,” said Edmund. “Late one night, I was craving a snack and really wanted a Honey Bun. I remembered buying Honey Buns from the vending machines in college and thought, I don’t see any machines here in Antigua. I made a few calls and asked some friends if they were any vending machines and they said no. So, I took to Google and started my research.”
When deciding on what company to work with, it came down to two companies, with U-Select-It being one of them. There was one thing that set USI apart, however: customer service.
“USI gave me a lot of resources and a lot to look over and consider,” said Edmund. “Overall, I just felt more comfortable with USI.”
While the quality customer service was the deciding factor for Edmund to choose U-SelectIt, the quality equipment is what has kept him coming back over the past decade. The machines work great, but, more importantly, they perform great as well. Edmund admits that vending can be labor intensive, something he often tells people who are just starting in the industry. U-Select-It’s easy-to-use equipment, however, makes it easier.
“My favorite USI machine is the combo machine. They are so attractive and versatile. They sell drinks, snacks and candy all in one machine. Because of this, I now have locations reach out to me for machines, instead of me reaching out to them.”
In the future, Edmund hopes to grow his vending business into St. Kitts, St. Lucia and other islands in the Caribbean. Additionally, he aspires to continue to help others join the vending industry in hopes that they will have as much success as he has had.
Do you see a growing need for vending equipment in your community? Contact U-Select-It today to begin providing a satisfactory experience for your customers